Terms of service

About these terms

Oh Tap! Platforms is a business name of The Better Company Inc. In these terms, "we" and "us" mean The Better Company Inc.

By ordering from us, using a tap page we manage for you, or hosting or joining an event gallery, you agree to these terms and to our privacy policy. If you use Oh Tap! for a business or organization, you agree on its behalf.

If you are a consumer, nothing in these terms limits rights you have under Ontario's Consumer Protection Act, 2002 or any other law that cannot be waived by agreement. Where such a law gives you more, it applies instead.

Our services

• Oh Tap! for business: NFC hardware (stands, tiles, cards and stickers) and a branded tap page that we build and manage for you, on the Free or Pro plan.
• Oh Tap! Experiences: event packages with tap tiles, a private guest photo and video gallery, a live photo wall and the extras listed for each package.

Prices and taxes

• All prices are in Canadian dollars. HST and any other taxes that apply are added at checkout.
• The price that applies is the one shown when you order or book. Launch prices are promotional and can end at any time. An order you have already placed keeps its price.
• Current prices: Pro is $9 a month per location. Smart Stands, Smart Tiles and Smart Cards are $20 each at launch pricing, the Starter kit is $49 and the Storefront kit is $79. Your first Smart Sticker is free (one per business; you pay its shipping). Event packages start at $149 per event. The full list is on our pricing and events pages.

Your tap page

• You are responsible for the information, logos and photos you give us, and you confirm you have the right to use them.
• We build your page and make the changes you ask for. On Free, a unit can be pointed somewhere new once a year; on Pro, as often as you like.
• You agree to follow the rules of the services your page links to. For example, Google does not allow paying for reviews or only asking happy customers for one.
• We may decline or remove content that is unlawful, misleading or breaks these terms.

Subscriptions: Free and Pro

• The Free plan costs nothing. It includes one free Smart Sticker per business (you pay its shipping), a branded page and your Google review link. We may change what the Free plan includes, with notice.
• Pro costs $9 a month per location, plus tax, and is billed monthly in advance.
• Founding rate: if you joined Pro at a rate we offered as a founding rate, it stays at $9 a month per location for as long as your subscription continues without a break. If you cancel, or the subscription ends because a payment was not made, the founding rate ends, and a new subscription is at the price at that time.
• We may change the price of Pro with at least 30 days' notice by email. A founding rate does not change.
• You can cancel Pro at any time by emailing support@ohtap.io. Cancellation takes effect at the end of the billing period you have paid for, and Pro stays active until then.
• We do not give refunds or credits for partial months, unused time or a move to a lower plan.
• When Pro ends, because you cancel or a payment is not made, your page moves to the Free plan and keeps working. Free features continue, including one re-point a year; Pro-only features stop.

Hardware orders

• Hardware is a one-time purchase. We print each unit with your branding and program it to your page before it ships, and you approve a preview first.
• Once you approve the design or preview, your order is final. A change to the printed design or to the order after that is billed as a new order. Changes to your tap page itself are covered by your plan.
• Units become yours, and you take on the risk of loss or damage, when they are delivered.

Shipping

• We ship within Canada only, for now.
• Shipping is calculated at checkout and shown before you pay, at the rates on our pricing: currently $6.99, free on orders over $75, and $4.99 for an order of stickers only. Shipping charges are not refundable.
• Delivery times are estimates. We are not responsible for delays caused by the carrier.
• If your order arrives damaged or something is missing, email support@ohtap.io within 7 days of delivery, with photos of the package and its contents. After 7 days, the order is treated as delivered complete and undamaged.

Returns and refunds

• We do not accept returns or exchanges because you changed your mind.
• Anything we brand, print, program or configure for you is made to order and is final sale.
• If an item is defective when it arrives, email support@ohtap.io within 7 days of delivery with photos and a short description. We will repair or replace it, at our choice. We refund the item only if we cannot replace it.
• If a unit is damaged later, email support@ohtap.io and we will arrange a replacement at our current price.
• Approved refunds go back to the original payment method.

Event bookings

• Packages are priced per event, from $149 plus tax. What each one includes, such as the number of tiles, face matching, prints, photo books and how long the gallery stays online, is listed on our events page.
• A non-refundable deposit of 50% of the package price secures your date. The balance is due 14 days before the event. If you book within 14 days of the event, the full price is due when you book.
• If the balance is not paid when it is due, we may cancel the booking and keep the deposit.
• If you cancel more than 14 days before the event, we keep the deposit and you owe nothing more. If you cancel within 14 days of the event, the full price is owed.
• You can move your event to a new date once, if you ask at least 30 days before the original date. The new date must be within 12 months of the original date and depends on our availability. What you have paid moves with the booking. A later request, or a second change, is treated as a cancellation.
• Tiles and other equipment we supply for an event stay our property unless your package says you keep them. Return them within 7 days after the event. Anything lost, damaged or not returned is billed at its list replacement price.
• You provide the screen for the live wall and Wi-Fi or mobile data for guests at the venue. If they are missing or not working, that is not grounds for a refund.
• If we have to cancel your event, we refund everything you paid for it. That refund is the full extent of our responsibility for the cancellation.
• Hosts are responsible for telling guests that photos and videos are shared to a gallery and the venue screen and that faces are matched, for any permission the venue needs, and for hiding photos that should not be shown.
• By sharing a photo or video, a guest lets the host and Oh Tap! store, show, sort, match faces in, print and download it for the event.
• The host can download the gallery in full quality while it is online.
• Before a gallery's online period ends, we email the host a reminder to download it. 30 days after the period ends, we delete the gallery: its photos, videos, guestbook messages and face data.

Payment disputes

If you think a charge is wrong, email support@ohtap.io first and we will look into it. If you file a dispute or chargeback with your bank or card issuer without contacting us first, we may suspend the related service while the dispute is open.

Acceptable use

Do not use Oh Tap! to share anything unlawful, hateful, harassing or sexually explicit, anything that infringes someone else's rights, or anything that harms our systems or other people's use of them. We may hide or remove such content and suspend the account or event that shared it.

Availability and changes

We work to keep tap pages and galleries available and to fix problems quickly, but we cannot promise that they will never be interrupted. We may improve or change features over time.

Other companies' services

Tap pages link to services we do not control, such as Google reviews, maps, booking sites and social media. Their own terms apply, and we are not responsible for them.

Liability

To the extent the law allows, we are not responsible for indirect or consequential losses, such as lost profits, lost business, lost reviews or lost data.

Our total responsibility for any claim is limited to what you paid us for the product or service the claim is about in the 12 months before the claim. For an event booking, it is the price of that event.

This section does not limit rights that consumer protection law gives you (see About these terms).

Ending the service

You can stop using Oh Tap! at any time; what you have already paid for is covered by the sections above. We may suspend or end the service if these terms are seriously broken, and we will tell you why.

Governing law

These terms are governed by the laws of Ontario and the federal laws of Canada that apply there.

Changes and contact

We may update these terms. The date at the top shows the latest version, and significant changes apply to new orders and bookings after they are posted.

Questions about these terms? Email support@ohtap.io.